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What Is Virtual Web Hosting ?
Dedicated Hosting specialise in Virtual Web Hosting which
means that we offer you a space for your web site on our high-speed
UNIX, LINUX or NT web servers to establish a presence on the
Internet. We can register your domain name on your behalf
which will become your unique address on the World Wide Web.
Having your own domain name does not suggest that you are
renting web space, and, since Email can be addressed to your
domain (eg. yourdomain.com.au) you will not have to announce
a new email address if you ever change internet providers.
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Do You Support International Domains
?
Yes. We have clients from all around the world using
our Web Hosting Service. We can configure our servers for
a domain from any country. Our servers can be accessed 24
hours a day,7 days a week from around the world.
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Can I Check Domain Name Availability ?
Yes. You can Check the Availability of a Domain from
the AUNIC web site, for Domain Names within Australia.
You can check the availability of American Domain Names from
the InterNIC.
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Do You Handle Domain Registrations ?
Absolutely! Once you have submitted your
order we will contact the relevant domain registration body
to request either a new domain name registration or transfer
of your existing domain on your behalf.
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Can I register A Domain Name Myself ?
Yes. Once you submitted your order we will email you
our nameserver details so you are able to complete the Domain
Name registration details. If you register the Domain Name
yourself, we will not charge you the Domain registration fee.
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Can I Transfer An Existing Domain To Your
Servers?
Yes! Many of our customers have transferred domains to
our servers. When you place an order, be sure to specify that
you are requesting a transfer and NOT a new domain. In some
cases, you may have to contact the domain registration body
yourself requesting the transfer of the domain. If this happens,
we will notify you and assist you in doing so.
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Do You Offer Technical Support ?
Definitely! You are most welcome to use
our support pages to access our Knowledge Base and request
assistance. Click
here to access.
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How Long Does It Take To Setup A New Account
?
Orders will
generally be processed by us as soon as they are received
and are usually setup within 24 hours. Once an account is
set up a WEB SPACE CONFIRMATION notice will be sent you via
E-mail including your login information, password, FTP hostname,
etc. You can begin uploading files to your new virtual hosting
account immediately. You will be given a temporary URL to
access your site via the web prior to the completion of either
domain registration or transfer. You will be sent details
of our nameservers for Domain registration purposes if you
are registering a Domain Name yourself.
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What Methods Of Payment Do You Accept ?
We accept all major Credit Cards - Visa, Mastercard,
Bankcard. We also accept Bank Transfers and International
Cheques or Money Orders made out in Australian Dollars. If
you are not paying by Credit Card, we only accept payments
by other methods in a minimum of 3 month increments.
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Is There A Minimum Contract ?
No. You are not committed to a minimum contract. You
are welcome to pay by the month and have no further commitment.
You do however have the option of paying by the year and enjoy
one month hosting for free.
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Do You Offer A Money Back Guarantee ?
Yes. If after 30 days from the purchase of your package,
you are not satisfied with the level of service that we offer
and you notify us of this within this time period, we will
gladly refund the setup fees of your account as well as the
fees for the hosting, whether it be for a monthly or an annual
payment.
Please note that any domain registration fees are not subject
to our refund policy.
Please also note that we cannot be held responsible for exchange
rate fluctuations when refunding money.
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How Do I Contact You ?
You can E-mail us or call us using any of the details
provided our contact page.
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What Do I Need To Do To Get Started ?
Getting Started is simple. All you have to do is complete
our Application form that is on our Web Hosting page.
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